CANCELLATION POLICY
Cancellation by email, Line, or phone to the office only.
1. The Company will refund all monies paid by the customer where the Company cancels a trip or course, except for reasons set out above. The Company accepts no financial responsibility for itinerary changes or cancellations resulting from circumstances beyond the Company's reasonable control, including, but not limited to, those stated above.
2. If a customer requires emergency evacuation and the boat must return to land, the Company accepts no financial responsibility for any resulting itinerary changes.
3. Where a cancellation is made before 6:00 PM on the day preceding the scheduled departure date, no cancellation fee shall apply and all monies paid will be refunded.
4. Where a cancellation is made between 6:00 PM and 8:00 PM on the day preceding the scheduled departure date, a cancellation fee equal to 50% of the total booking value shall apply.
5. Where a cancellation is made after 8:00 PM on the day preceding the scheduled departure date, or where the customer fails to attend the trip on the departure date, 100% of the total booking value shall be forfeited.
6. Where a cancellation is made by a customer whose booking was taken and processed by one of the Company's agents, the customer must contact that agent directly regarding any cancellation or refund. The Company is unable to process cancellations or refunds for bookings made through its agents.
7. Any PADI Professional Course is non-refundable.